Privacy Policy

1. Introduction

Welcome to Fitness Campus ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our platform, you consent to the practices described in this policy.

2. Information We Collect

2.1 User Information

When you register as a user, we collect:

• Full name and email address
• Phone number (optional)
• Preferred language and city
• Booking history and payment records

2.2 Trainer Information

When you register as a trainer, we collect additional information:

• Full name, email address, and mobile number
• Permanent and present residential addresses
• Certificates and qualifications (PDF documents)
• Government-issued address proof/ID documents (PDF)
• Years of experience and professional qualifications
• Availability, languages, and training modes

3. Data Visibility & Access Control

3.1 What Users Can See

When users search for trainers, they can only view:

• Trainer's name and trainer type
• Years of experience
• Training modes (online/offline)
• Available time slots
• Languages spoken
• Pricing for available plans

3.2 What Users Cannot See

The following trainer information is never visible to users:

• Mobile phone number
• Email address
• Permanent or present address
• Uploaded certificates
• Government ID/address proof documents

3.3 Admin Access

Platform administrators have access to all user and trainer information for:

• Trainer verification and application review
• Dispute resolution and support
• Account management and deletion processing
• Legal compliance and platform integrity

4. Document Security

All uploaded documents are:

• Stored in secure, non-publicly accessible directories
• Accessible only through authenticated admin interfaces
• Protected by access controls preventing direct downloads
• Never shared with third parties without legal requirement

5. How We Use Your Information

We use collected information to:

• Create and manage your account
• Verify trainer credentials and identities
• Process bookings and payments
• Communicate important updates and notifications
• Improve our services and user experience
• Respond to support requests and disputes
• Comply with legal obligations

6. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only:

• With payment processors to complete transactions (Razorpay)
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• With your explicit consent

7. Account Deletion

You may request deletion of your account at any time through your dashboard. The deletion process:

• Requires submission of a deletion request
• Undergoes admin review to verify no pending obligations
• Ensures no pending payments, sessions, or disputes exist
• Upon approval, permanently deletes all personal data
• Cannot be reversed once completed

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, all personal data is permanently removed from our systems, except where retention is required by law.

9. Your Rights

You have the right to:

• Access your personal information through your dashboard
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent (where applicable)

10. Security Measures

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Access controls and authentication
• Regular security reviews

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through our platform or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or your data, contact us at:

• Email: fitness@learncampus.in